Terms and Conditions

Welcome to Bechna, a SaaS-based ecommerce platform operated by Hexnine Technologies ("Company," "we," "us," or "our"). By accessing or using the Bechna platform (website or mobile app), you agree to comply with and be bound by the following Terms and Conditions ("Terms"). Please read these Terms carefully before using our platform.

Eligibility

To use Bechna, you must be at least 18 years old and provide accurate and complete information during registration or checkout. By using Bechna, you confirm that you are legally authorized to sell (if you are a seller) or purchase (if you are a buyer) products on the platform.

Platform Role

Bechna acts solely as a facilitator to connect buyers and sellers. Bechna is not responsible for the quality, accuracy, or legality of products listed by sellers; transactions, cancellations, refunds, or disputes between buyers and sellers; or any issues arising from the use of third-party payment gateways or shipping providers.

Seller Responsibilities

Sellers are solely responsible for the accuracy, quality, and legality of the products they list on Bechna. Sellers must ensure that all product details (including variants, inventory, pricing, discounts, categories, and photos) are accurate and up-to-date. Sellers are responsible for processing orders, managing inventory, and fulfilling orders promptly. Sellers must handle cancellations, returns, and refunds in accordance with their policies and applicable laws.

Sellers must configure their preferred payment gateway and shipment options through the Bechna platform and are responsible for ensuring that all transactions comply with applicable laws and regulations. Sellers may not list or sell prohibited items, including but not limited to counterfeit goods, illegal products, or items that violate intellectual property rights. Sellers may not engage in fraudulent or unethical practices, including price manipulation or false advertising.

Buyer Responsibilities

Buyers are responsible for reviewing product details, seller policies, and terms before making a purchase. Buyers must provide accurate payment and shipping information and are responsible for ensuring that they are authorized to use the selected payment method. Buyers must contact sellers directly for cancellations, returns, or refunds. Bechna is not responsible for processing refunds or resolving disputes.

Fees and Payments

Sellers must pay a subscription fee to use the Bechna platform, as detailed on the website (bechna.app). Subscription fees are non-refundable, except as required by applicable law. Bechna may charge a transaction fee or commission on sales, as specified on the website. Sellers and buyers are responsible for any taxes, duties, or fees applicable to their transactions.

Cancellations and Refunds

Buyers may cancel orders before shipment by contacting the seller directly. Once an order is shipped, cancellations are not permitted. Sellers may cancel orders before shipment if the product is unavailable or the buyer provides incorrect information. Sellers cannot cancel orders after shipment. Refunds are processed by the seller using the buyer's original payment method. Bechna is not responsible for processing refunds or resolving refund-related disputes.

Limitation of Liability

Bechna and Hexnine Technologies shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform. Our total liability to you for any claim arising out of or related to these Terms shall not exceed the total fees paid by you in the preceding 12 months.

Indemnification

You agree to indemnify and hold harmless Hexnine Technologies, its affiliates, and their respective officers, directors, and employees from any claims, damages, or losses arising out of your use of the Bechna platform, your breach of these Terms, or your violation of any law or third-party rights.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these Terms shall be resolved through arbitration in [Insert City], India, in accordance with the Arbitration and Conciliation Act, 1996.

Amendments

We reserve the right to modify these Terms at any time. Any changes will be effective upon posting on the Bechna website or app. Your continued use of the platform after the changes constitutes your acceptance of the revised Terms.

Contact Information

For any questions or concerns regarding these Terms, please contact us at:

Hexnine Technologies
Email: support@bechna.app
Website: bechna.app