Refund Policy

This Refund Policy ("Policy") applies to all purchases made on the Bechna platform (website and mobile app), operated by Hexnine Technologies ("Company," "we," "us," or "our"). By using Bechna, you agree to comply with this Policy. Please read it carefully before making a purchase.

General Refund Policy

Seller Responsibility:

Refunds for purchases made on Bechna are the sole responsibility of the seller. Bechna acts solely as a platform to facilitate transactions between buyers and sellers and is not responsible for processing refunds.

If you are dissatisfied with a product or wish to request a refund, you must contact the seller directly through the Bechna platform or using the contact information provided in your order confirmation.

Refund Eligibility:

Refund eligibility is determined by the seller's return and refund policy, which can be found on the product listing or the seller's profile.

Common reasons for refunds include:

• Defective or damaged products.
• Products not matching the description.
• Late or non-delivery of products.

Refund Process:

To request a refund, contact the seller and provide the following details:

• Order number.
• Reason for the refund request.
• Supporting evidence (e.g., photos of damaged or incorrect products).

The seller will review your request and notify you of their decision.

Refund Timelines

If the seller approves your refund request, the refund will be processed using the original payment method.

Refunds may take 5-7 business days to reflect in your account, depending on your bank or payment provider.

Non-Refundable Items

The following items are generally non-refundable unless otherwise specified by the seller:

• Custom or personalized products.
• Digital products (e.g., software, ebooks).
• Products marked as "final sale" or "non-refundable" on the product listing.

Disputes and Escalations

If you are unable to resolve a refund issue directly with the seller, you may contact Bechna's support team at support@hexnine.com for assistance.

Bechna may mediate disputes between buyers and sellers but is not obligated to provide refunds or compensation.

Limitation of Liability

Bechna and Hexnine Technologies are not responsible for:

• Refunds or returns processed by sellers.
• Damaged, defective, or incorrect products.
• Delays or issues caused by third-party shipping providers.

Your sole recourse for refunds or disputes is with the seller.

Contact Information

For any questions or assistance regarding refunds, please contact the seller directly or reach out to us at:

Hexnine Technologies
Email: support@hexnine.com
Website: bechna.app