Account Setup and Billing Management

Getting Your Account Up and Running

Starting your e-commerce journey with us is simple and straightforward. This comprehensive guide walks you through every step of account creation, subscription management, and billing.

Creating Your Account

Navigate to Registration:

Visit the Bechna homepage
Click the “Sign Up” or “Get Started” button prominently displayed
You’ll be directed to the registration form

Required Information:

Email Address: Use a business email you check regularly (this will be your login username)
Password: Create a strong password with:
- Minimum 8 characters
- At least one uppercase letter
- At least one number
- At least one special character (@, #, $, etc.)
Business Name: Enter your store or business name
Phone Number: For account verification and important notifications

Pro Tips:

Use a password manager to generate and store secure passwords
Avoid using personal email addresses; create a dedicated business email
Double-check your email address spelling before submitting

Step 2: Email Verification

After submitting your registration:

Check your email inbox for a verification message
Click the verification link within 24 hours
You’ll be redirected to a confirmation page
Your account is now active and ready for setup

Didn’t Receive the Email?

Check your spam/junk folder
Verify the email address you entered
Click “Resend Verification Email” on the login page
Wait a few minutes for email delivery
Contact tech@bechna.app if issues persist

Choosing Your Subscription Plan

Understanding which plan fits your business needs is crucial for success.

Plan Selection Guidance

Consider These Factors:

Expected monthly order volume
Number of products you’ll sell
Required features and integrations
Budget allocation for platform costs
Growth projections for next 6-12 months

Comparing Plans:

Review the features included in each tier:

Starter Plan: Perfect for new sellers testing the market
Growth Plan: For established stores scaling operations
Professional Plan: For high-volume sellers needing advanced features

Decision Framework:

Start with Starter Plan if:

You’re launching your first online store
Testing product-market fit
Selling fewer than 100 products
Processing under 50 orders monthly

Choose Growth Plan if:

You have an established customer base
Managing 100-500 products
Processing 50-500 orders monthly
Need priority support

Opt for Professional Plan if:

Running a high-volume store
Managing 500+ products
Processing 500+ orders monthly
Require advanced analytics and customization

Making Your Selection

Click “View Plans” from the registration page
Review detailed feature comparisons
Click “Select Plan” on your chosen tier
Proceed to payment information

Payment and Billing Setup

Adding Payment Information

Accepted Payment Methods:

Credit Cards (Visa, Mastercard, American Express)
Debit Cards
UPI (Unified Payments Interface)
Net Banking
Digital Wallets

Secure Payment Process:

Enter card details or select payment method
All transactions encrypted with SSL security
Payment information stored securely (PCI compliant)
Receive instant payment confirmation

Required Billing Information:

Full Name (as on card)
Card Number
Expiration Date
CVV/Security Code
Billing Address
GST Number (for Indian businesses requiring invoices)

Understanding Your Billing Cycle

Monthly Subscriptions:

Charged on the same date each month
Example: Sign up on January 15th, next charge on February 15th
Automatic renewal unless cancelled

Annual Subscriptions:

Charged once per year
Significant discount compared to monthly (typically 15-20% savings)
Charged on anniversary of sign-up date

First Payment:

Immediate charge upon plan selection
Pro-rated if switching plans mid-cycle
Full access activated instantly after payment confirmation

Managing Your Subscription

Accessing Billing Dashboard

Navigate to: Account Settings > Billing & Subscription

Here you’ll find:

Current plan details
Next billing date
Payment history
Invoice downloads
Plan upgrade/downgrade options

Upgrading Your Plan

When to Upgrade:

Approaching product limits
Need additional features
Experiencing higher order volumes
Require better support response times

Upgrade Process:

Go to Billing & Subscription
Click “Upgrade Plan”
Select new plan tier
Review pricing difference
Confirm upgrade

Billing After Upgrade:

Immediate charge for prorated difference
Example: Upgrade on day 15 of 30-day cycle
- You’re credited for unused 15 days of current plan
- Charged for 15 days of new plan
- New billing cycle continues as normal

Benefits Take Effect Immediately:

Increased product limits
New features unlocked
Enhanced support access
No waiting period

Downgrading Your Plan

Considerations Before Downgrading:

Review new plan’s product limits
Check if you’ll lose access to features currently in use
Verify order volume fits within new plan
Consider seasonal fluctuations in your business

Downgrade Process:

Navigate to Billing & Subscription
Click “Change Plan”
Select lower tier
Review limitations of new plan
Confirm downgrade

Billing After Downgrade:

Change takes effect at next billing cycle
No immediate refund for unused time
Continue with current plan until cycle ends
Automatic switch to new plan on renewal date

What Happens to Your Store:

Store remains active during transition
If exceeding new limits, you’ll need to:
- Remove excess products before downgrade date
- Archive older orders if storage limits apply

Canceling Your Subscription

Before You Cancel:

Consider These Alternatives:

Downgrade to lowest tier to maintain store presence
Pause new orders but keep store data
Export all data before cancellation

Data Export Recommendations:

Download order history (CSV format)
Save customer information (comply with privacy laws)
Backup product listings and descriptions
Save product images externally
Export financial reports for tax purposes

Cancellation Process:

Go to Account Settings > Billing & Subscription
Scroll to “Cancel Subscription”
Select cancellation reason (helps us improve)
Review what you’ll lose:
- Store will go offline
- Customer access removed
- All data deleted after 30 days
- No refunds for partial month
Click “Confirm Cancellation”
Receive cancellation confirmation email

Cancellation Timeline:

Access continues until end of current billing period
Store goes offline on last day of paid period
Data retained for 30 days (grace period)
Complete deletion after 30 days

Reactivation Within Grace Period:

Email tech@bechna.app within 30 days
All data restored
Subscription reactivated with payment
No data loss

Invoice and Payment History

Accessing Invoices

Download Your Invoices:

Navigate to Billing & Subscription
Click “Payment History”
View all past transactions
Click “Download Invoice” for any payment
Invoices generated as PDF with GST details

Invoice Contains:

Invoice number and date
Your business details and GST number
Plan details and billing period
Amount charged with tax breakdown
Payment method used
Transaction ID for reference

Invoice Uses:

Tax filing and compliance
Business expense tracking
Accounting records
Reimbursement from company
Financial planning

Payment History

Track all transactions in one place:

Date of each payment
Amount charged
Payment method used
Plan purchased
Transaction status (Success/Failed/Pending)
Receipt/Invoice link

Failed Payment Recovery: If a payment fails:

You’ll receive immediate email notification
Grace period of 3 days to update payment method
Retry payment automatically after 24 hours
Store remains active during grace period
Suspended after grace period if unresolved

Updating Payment Method:

Go to Billing & Subscription
Click “Payment Method”
Add new card or payment option
Remove old payment method
Verify new method with small test charge

Managing Multiple Users (Team Accounts)

Adding Team Members:

If your plan includes team access:

Navigate to Account Settings > Team Members
Click “Invite User”
Enter team member’s email
Assign role and permissions:
- Admin: Full access to all settings including billing
- Manager: Can manage products, orders, and settings (no billing access)
- Staff: Can only manage orders and update inventory
Send invitation

User Management Best Practices:

Assign minimum required permissions
Regularly review active users
Remove departed team members immediately
Use unique login for each person
Enable two-factor authentication for admins

Account Security

Two-Factor Authentication (2FA)

Add an extra layer of security:

Setting Up 2FA:

Go to Account Settings > Security
Click “Enable Two-Factor Authentication”
Choose method:
- SMS to registered phone
- Authenticator app (Google Authenticator, Authy)
- Email verification
Complete setup verification
Save backup codes in secure location

Why Use 2FA:

Protects against unauthorized access
Secures customer data
Required for handling sensitive information
Reduces fraud risk
Industry best practice

Password Management

Changing Your Password:

Account Settings > Security
Click “Change Password”
Enter current password
Create new strong password
Confirm new password
All devices logged out (except current)

Password Reset (Forgotten Password):

Click “Forgot Password” on login page
Enter account email
Check email for reset link
Click link (valid for 1 hour)
Create new password
Login with new credentials

Tax Information and Compliance

GST Configuration (Indian Businesses)

Adding GST Details:

Account Settings > Business Information
Enter GST Number
Provide business legal name
Add registered business address
Upload GST certificate (optional but recommended)

Benefits of Adding GST:

Proper invoicing for tax filing
Professional documentation
Compliance with Indian tax laws
Input tax credit eligibility
Customer trust and credibility

International Tax Settings

For sellers in other countries:

Add relevant tax identification numbers
Configure tax collection if required
Consult local tax professional
Update as regulations change

Billing Notifications and Alerts

Email Notifications Sent For:

Successful subscription payment
Failed payment attempt
Upcoming renewal reminder (7 days before)
Plan upgrade confirmation
Plan downgrade scheduled
Payment method expiration warning
Invoice generation
Refund processing

Managing Notification Preferences:

Account Settings > Notifications
Toggle billing notification options
Choose email or SMS alerts
Set notification frequency
Save preferences

Refund Policy

Eligible for Refund:

Charged incorrectly or duplicate charges
Technical issues preventing platform use
Billing errors on our part

Not Eligible for Refund:

Voluntary cancellation mid-cycle
Downgrade requests
Change of mind after purchase
Unused portion of subscription

Requesting a Refund:

Email tech@bechna.app
Subject: “Refund Request - [Your Account Email]”
Include:
- Transaction ID
- Reason for refund
- Account email
- Invoice number
Response within 24-48 hours
Refunds processed in 5-7 business days

Common Billing Questions

Q: Can I pause my subscription? A: We don’t offer pause functionality. Consider downgrading to the lowest tier to maintain your store with minimal cost.

Q: What happens if my payment fails? A: You receive immediate notification with 3-day grace period to update payment method. Store remains active during this time.

Q: Can I get a custom plan? A: For enterprise or high-volume needs, contact tech@bechna.app to discuss custom pricing and features.

Q: Are there setup fees? A: No setup fees ever. You only pay the monthly/annual subscription cost.

Q: Can I switch from monthly to annual billing? A: Yes, contact support and we’ll prorate your current month and switch you to annual billing with discount.

Q: Do you offer discounts for non-profits? A: Email tech@bechna.app with your non-profit documentation for special pricing consideration.

Q: Is billing secure? A: Yes, all payments processed through PCI-compliant secure gateways. We never store complete card information.

Getting Billing Support

Contact Information:

Email: tech@bechna.app
Response Time: Within 24 hours
Priority support for paid subscribers

Include in Support Request:

Account email address
Transaction ID or invoice number
Detailed description of issue
Screenshots if applicable

Your success is our priority. We’re here to help with any billing or account questions.

Account Setup and Billing Management